Search Zendesk for tagged tickets using OpenAI - Create with AI (API integration)
Instantly connect Zendesk and OpenAI with pre‑built templates using Postman Flows.
Overview
This template helps you find and analyze Zendesk tickets with a specific tag using OpenAI’s Create with AI capability. It’s ideal for support teams or developers who want to automate ticket triage, identify trends, or generate summaries based on tagged conversations.
How this Flow works
Queries Zendesk for tickets that include a specific tag
Extracts ticket data (subject, description, metadata)
Sends that content to OpenAI for AI-generated summaries, insights, or follow-up drafts
How to use the template
Connect your Zendesk and OpenAI credentials using Postman environments
Set your target tag in the Zendesk query block
Customize the prompt sent to OpenAI to guide the AI response
Test the Flow with a few sample tickets
Optionally route AI output to a documentation store, summary log, or notification
Get started
Use this Flow to automate analysis and summarization of Zendesk tickets tagged with specific issues—speeding up response times and gaining insight into recurring support themes.
Frequently asked questions
What is Postman Flows?
Postman Flows is a visual tool for building API workflows. You can connect APIs, services, and data in a drag-and-drop interface—without writing code. It’s built for developers and technical teams who want flexibility and control over how APIs interact.
How is this different from Zapier?
Zapier is great for automating popular SaaS tools. Postman Flows is API-first—it gives you complete control over request structure, data transformations, and logic. You can use it to orchestrate internal APIs, chain service calls, and go beyond the limitations of most no-code tools.
Can I use Flows with internal APIs or microservices?
Yes. Because Flows are built on top of Postman’s core platform, you can connect to internal APIs, services behind a firewall, or staging environments—just like you would with any Postman request. It’s ideal for platform teams and service orchestration.
Do I need to know how to code to use Flows?
No coding required—but if you’re comfortable with APIs and how requests are structured, you’ll feel right at home. Flows lets you visually define logic, pass data between steps, and build useful workflows without writing scripts.
Can I run this Flow automatically?
You can trigger Flows manually or on a schedule using Postman Monitors. Programmatic triggers like webhooks or Postman’s public API aren’t supported yet, but they’re on the roadmap.
How do I test a Flow before using it in production?
You can run Flows interactively in your browser. Use test environments to simulate different conditions, inspect step-by-step output, and refine your logic before going live.
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